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Return Policy


TEXTBOOKS

  • A full refund will be given in your original form of payment if textbooks are returned within the first week of class with original receipt.
  • Textbooks must be in original new condition. Textbooks must be in original packaging. If product packaging includes shrink-wrap, the shrink-wrap must be intact.
  • No refunds on activated E-Textbooks
  • No refunds on opened software, CDs, or access codes
  • Textbooks must be in original new condition
  • No refunds or exchanges without original receipt

SOFTWARE, AUDIO, VIDEO & SMALL ELECTRONICS (including calculators)

  • A full refund will be given in your original form of payment if merchandise is returned within 10 business days with original receipt.
  • Opened software, audio books, DVDs, CDs, music, and small electronics may not be returned. They can be exchanged for the same item if defective.
  • Merchandise must be in original condition
  • No refunds or exchanges without original receipt

COMPUTER HARDWARE, PARTS, PERIPHERALS, AND COMPUTER SYSTEMS

  • A full refund will be given in your original form of payment if merchandise is returned within 10 business days with original receipt.
  • Merchandise is returned in the unopened, original packaging. If product packaging includes shrink-wrap, the shrink-wrap must be intact. They can be exchanged for the same item if defective.
  • Merchandise must be in original new condition unopened and with original tag
  • Computer systems are subject to the return policies of the individual vendors.

ALL OTHER MERCHANDISE

  • A full refund will be given in your original form of payment if merchandise is returned within 10 business days with original receipt.
  • Cash back on gift certificates will not exceed $5
  • No refunds on gift certificates
  • Merchandise must be in original new condition unopened and with original tags

RETURN POLICY FOR ONLINE ORDERS

What happens if I ordered online and I need to return my textbook?

If you are wanting to return because you dropped your class or no longer need the book (within 10 business days of your shipment).

You can ship your book back via UPS to this address:

College of Southern Maryland
CSM College Store
8730 Mitchell Rd.
La Plata, MD 20646

Or via USPS to this address:

College of Southern Maryland
CSM College Store
PO Box 910
La Plata,Md 20646

Please make sure to include a copy of your packing list in your shipment. Once we receive and have verified the book’s condition we will refund you.

If your class has canceled by the College of Southern Maryland the bookstore will provide a shipping label for you to return your book.  Please contact us at bksasst@csmd.edu.